About CAI Canada

25 Years of Achieving Breakthrough Information Technology Performance

CAI is a Global IT Services Firm and a World Leader in IT Process and Productivity Improvement. For over 25 years we have assisted our clients increase productivity and lower costs through a factual based approach to managing IT operations and development. Through a narrow and focused service offering we are able to work closely with our clients to continuously improve their IT operations.

High Delivery Standards on a Cost Effective Basis

Information technology provides a service to a business. For this service to have value it must be delivered to a high standard on a cost effective basis. There is no magic, there is no black box, IT is not an art. For Information Technology departments to provide this service well they must:

1. Understand and meet clearly defined delivery commitments (Defined Service Levels)
2. Be able to provide real time measures of IT's effectiveness
3. Have defined processes that are complied with
4. IT must be truly committed to continuous improvement

Differentiators - Our Approach for Breakthrough Performance

How do we deliver breakthrough information technology performance?

There is no magic

CAI has over time developed an analytical, practical and pragmatic approach to creating positive change in IT departments. We are process centric, our differentiator is that our defined leading edge processes have built in compliance mechanisms for sustainability. Long term impact and short term success is what we are about.

There is no black box

CAI measures performance in real time. We provide detailed measurement in order to demonstrate the progress that has been achieved and the work that remains to be done. Our differentiator is not only the sophisticated metrics systems that we bring but that we provide the information in a way that you can make informed decisions and better choices.

IT is not an art

Creativity has a place in IT but we understand that IT is fundamentally an enabling agent for a business organization. Complex Problems, a continuous improvement culture, and the sophistication of IT systems require that creativity be deployed on a regular basis. Our differentiator is in understanding how and when creative solutions should be introduced to systematic problem solving approaches.