Application Knowledge Exchange

The Application Knowledge Exchange is a technology agnostic, people-centered approach to developing and managing application related knowledge for IT operations and development groups.

IT organizations often struggle to cope with managing complex documentation and knowledge sharing requirements. Risks associated with knowledge loss (migrating workforce, retiring employees), pandemic, and audit requirements are realities that heighten the need for an effective knowledge management strategy.

CAI has been delivering practical Application Knowledge Management solutions to our clients for over twenty years. Our Application Knowledge Exchange offering is designed to address key issues with content, usability, technology, and administration of a central knowledge repository for IT groups looking to reduce the risks associated with knowledge loss and eliminate compliance issues. Our practical, field-tested approach is designed to improve the productivity and efficiency of each IT organization we work with.

The Application Knowledge Exchange includes:

1. A proven, repeatable, end to end process for developing a centralized knowledge repository;
2. The ability to efficiently and effectively extract information from SMEs, while minimizing the impact on business operations;
3. The ability to quickly deploy and manage a large team of documentation specialists for a specific project;
4. The experience to understand what information should be documented for support purposes and how it should be maintained;
5. Expertise in delivering information to a large user base with a focus on searchability, usability and accessibility.