Managed Maintenance

CAI’s Managed Maintenance Methodology provides visibility, control, and optimization to each IT organization we work with.

IT personnel typically spend up to one half of their time addressing call support investigations and incident correction (non productive work). This limitation on time and human resources negatively impacts strategic application enhancements (productive work).

CAI’s Managed Maintenance Methodology and Tracer enable process driven methods and real-time comprehensive reporting. These measures result in improved productivity and customer satisfaction through visibility of performance and customer satisfaction, control over methods and workflow, and optimization of productivity and performance through metrics-based decision making.

By implementing CAI's field proven Managed Maintenance Methodology and Tracer, the time spent supporting calls and incidents can be reduced so that more time can be allocated to enhancements. By making the right decisions about enhancement work that is performed, each Managed Maintenance team sees its capacity increase over time - enabling more time for project related development activity and other added value services to be performed for our clients.

The resulting shift from non-productive to productive work allows CAI to dramatically reduce the overall cost of application support for our clients and facilitate breakthrough performance for the client IT Organization.