Wiki Exchange

CAI’s Wiki Exchange offering is designed for business groups looking to inject a new spirit of innovation into their business. Wiki Exchange is designed to rapidly and cost effectively improve the way business groups collect, share, and create value from existing internal information.

The knowledge economy demands certain things from a business in order to be successful. First, it demands that we employ professionals that reflect a high capability in terms of creating value from information. Second, it demands that we develop effective tools and processes (Information Technology) to assist in the management of vast quantities of information. Third, the value of knowledge we use and maintain changes over time – a successful business must understand its assets, and develop new ways to use and create value from them.

These three concepts – people, information, and the creation of value from existing information – form the core of our Wiki Exchange offering. Wiki Exchange is designed to improve the way business groups collect, share and create value from existing internal information. By constructing an environment where professionals can easily exchange ideas, collaborate, and innovate, your organization will leverage existing assets to harvest new opportunities.

Wiki Exchange introduces a popular information exchange mechanism into your organization to build a central point from which people work on innovation and value creation initiatives.

Offering Includes

1. Implementing wiki technology (a web based tool for collaboration and information sharing)
2. Constructing the user experience from which people will work
3. Assisting in the process of adoption and rolling the technology out to the wider community (business group)
4. Designing a governance structure to keep momentum of the initiative strong over time.

Target Groups

1. Sales and Marketing Organizations
2. Finance Groups
3. Customer Service
4. Legal/Legislative Compliance
5. Industry Specific:
1. Insurance - Underwriting Groups
2. Retail Distribution - warranty/returns
3. Architects/Project Managers
4. Banking - Basel II
6. Many others!

Deliverables

1. A functioning wiki web site with a user interface branded for your organization
2. An information architecture (content categorization) framework custom designed for your organization
3. A systems integration review – identifying information sources that may be beneficial to feed the knowledge repository
4. A governance and maintenance strategy uniquely tailored to your organization
5. Training

Timing

Although timing is subject to vary according to scope and complexity of requirements, the Wiki Exchange offering is designed to be implemented within a single month.